SYDNEY MEDICAL ONCOLOGY PTY LTD
ACN 623 702 518
The Website and its Operator, Sydney Medical Oncology Pty Ltd ACN 623 702 518 (“We”), are committed to protecting your privacy. We are committed to complying with the Australian Privacy Principles in the Privacy Act 1988 (Cth), the Health Records and Information Privacy Act, 2002 (Cth) and any obligations we may have under the EU’s General Data Protection Regulations (“the GDPR”). We aim to provide the best possible service on the Website. To achieve this aim, we need to make the most efficient use of all personal information that is provided by you to us on a confidential basis.
The information practices of the Website
- What is personal information?
Personal information or personal data is any information about you that identifies you, or by which your identity can be reasonably determined. In this policy we refer to both as personal information.
- Collecting information about you
Some services provided through the Website require your email address and may involve disclosing some personal information about yourself. This is to allow Us to respond to a query or provide you with information that you have requested. You will also have the option to provide other personal information voluntarily.
In order to provide appropriate care for patients referred to us, We collect and maintain personal information about patients. This information will generally be considered sensitive and/or health information. Some examples of the kinds of information we may collect are:
- your medical history including, where relevant, a family medical history;
- your racial or ethnic origin, where this pertains to a relevant patient care question;
- your Medicare number and information about your private health insurance;
- current medications or treatments used by you;
- the name of any care provider, health service provider or medical specialist to whom we refer you back to or has referred you to us, copies of any referrals and reports; and
- test results and samples.
We only collect sensitive and/or health information that is relevant, accurate, current and non-excessive.
When you are treated by a health professional associated with us you will be asked to review a privacy consent form. This form will outline how your information will be used and disclosed to us in accordance with the HRIP Act and Privacy Act. It will ask you to provide your consent for your sensitive and/or health information to be disclosed to us.
We need this personal information to enable Us to respond to a query or provide you with information that you have requested. You will also have the option to provide other personal information voluntarily. When collecting your personal information, we take reasonable steps to make you aware of the purposes for which the information is being collected by us. You consent to this personal information being collected, used, disclosed and transferred to Australia and stored by us and our service providers (including Zoho, Google Analytics and MailChimp). We will only use or disclose your personal information for the purpose for which we collect it, and for related purposes that we consider are within your reasonable expectations.
We may also collect information about your use of the Website from a computer, mobile phone or other device, such as what pages you visit, documents you download, the Internet address you have come from, your server’s address, domain name, date and time of visit. By having this information. Otherwise, we will seek your consent prior to using or disclosing your personal information for another purpose, unless we are required or authorized by law to do so without seeking your permission.
By having this information, We can tailor your experience of our Website to your personal interests. We will take reasonable steps to destroy your personal information when it is no longer needed by us.
- Using your personal information
Any personal information collected by Us will be treated as confidential. We may use your personal information in providing you with information or services you request, and in tailoring your experience of our site to your interests.
We may also use pooled information obtained from all Website visitors to understand our users’ interests and improve our services. These reports may be shared with the partners and sponsors of the Website but they will not disclose personally identifiable information.
We will not disclose any of your personally identifiable information, except when it has your permission or under special circumstances, such as when we believe in good faith that the law requires disclosure or where we believe it necessary to provide you with a service that you have requested.
- Other Online Services
- Direct Marketing
We will not use your personal information to provide you with any information on any issue or service we may think you would be interested in. We do not engage in any form of direct marketing for the Website.
We do not disclose your personal information to any parties outside We for the purposes of allowing them to direct market their products or services to you.
- Disclosure of Personal Information to Third Parties
The Website may disclose your personal information in certain circumstances.
Like many businesses, the Website uses a range of service providers to help us maximise the quality and efficiency of our services and our business operations. This means that individuals and organisations outside of the Website, such as Web hosting services, will sometimes have access to personal information held by the Website and may use it on behalf of the Website. We require our service providers to adhere to strict privacy guidelines and not to keep this information or use it for any unauthorised purposes.
- Our Website privacy practices
We use a third-party (i.e. Google Analytics) to gather information about how you and others use our Website. For example, we will know how many users access a specific page and which links they clicked on. We use this aggregated information to understand and optimize how our site is used. You can opt-out of Google Analytics here.
We also may use tracking technology in some of the emails we send. We collect information such as which emails and links have been opened by recipients, when they opened and their IP location.
Our Web pages may also contain electronic images known as Web beacons (sometimes called single-pixel gifs). The Web beacons are used along with cookies to compile aggregated statistics to analyse how our Website is used and may be used in some of our emails as mentioned above. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.
The Website will endeavour to take all reasonable steps to ensure your personal information is kept secure, accurate and up to date. Your information is stored on secure servers that are protected in controlled facilities. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure.
We cannot give an absolute assurance that the information you provide to Us will be secure at all times. You accordingly do so at your own risk and We will not be held responsible for events arising from unauthorised access to your personal information. We understand that the data collected by Google Analytics is retained for 20 months and then permanently deleted after that period.
- Security of Your Personal Information
We endeavour to take all reasonable precautions to safeguard personal information from loss, misuse, unauthorised access, modification or disclosure. The precautions we take include:
- external and internal premises security;
- restricted access to personal information;
- confidentiality agreements with contractors and third party organizations;
- maintaining technology products to prevent unauthorised computer access.
- Data Transfer
We are an Australian-based business and your personal information will be collected, processed and accessed in Australia. Your personal information may, however, be stored outside of Australia, depending on the data management processes of the third-party cloud-based services to which we subscribe (i.e., Zoho CRM, Mailchimp, Google Analytics). Australia has its own laws governing data protection and government access to information. The rules that protect your personal information under Australia law may be different than in your home country.
- Ensuring your personal information is to update
If we have collected any personal information about you, it has been done for a specific purpose such as ensuring payment for a contribution to the Website. In most cases, a summary of any personal information collected is held by us, which would include your name, address, contact telephone numbers. This information is freely available to you by contacting our office.
We rely on personal information we hold about you to efficiently conduct our business. Therefore, it is important that the personal information collected is accurate, complete and up-to-date. If you think we have incorrectly recorded your personal information, and you wish to change or remove your personal information, please contact us by email at firstname.lastname@example.org or by mail:
The Privacy Officer,
Sydney Medical Oncology Pty Ltd
Suites 3 – 4, Level 2
40 Rocklands Road
WOLLSTONECRAFT NSW 2065
All requests for changes to personal information or removal of personal information will be handled as quickly as possible and we shall endeavour to process any request within 30 days of having received the request. Some requests may take longer than 30 days to process depending upon the nature of the personal information involved.
A Commonwealth identifier is a Commonwealth Government or Commonwealth Government agency designated identification number such as your Tax File Number (TFN) or Medicare number.
We do use Commonwealth identifiers as a means of identifying the personal information that we may have collected about you.
- Sensitive Information
If personal information concerns particular topics it is regarded as sensitive information.
Sensitive information can be information about:
- racial or ethnic origin
- political opinions
- membership of a political association
- religious beliefs or affiliations
- philosophical beliefs
- membership of a professional or trade association
- membership of a trade union
- sexual preferences or practices
- criminal record
We only collect sensitive information for patients relevant to the services they receive.
- Concerns or requests for access
Ph: 02 9911 7255
If we have collected any personal information about you, it has been done for a specific purpose such as ensuring payment for a contribution to the Website. In most cases, a summary of any personal information collected is held by Bull, Son & Schmidt, which would include your name, address, contact telephone numbers. This information is freely available to you by contacting our office.
If you make a request for more detailed personal information, for example, access to information held in archives, you may incur a fee to cover the cost of retrieval and the supply of this information to you.
All requests for access to personal information will be handled as quickly as possible and we shall endeavour to process any request for access within 30 days of having received the request. Some requests for access may take longer than 30 days to process depending upon the nature of the personal information being sought.
We may be required by law to retain personal information for a period of time after you have ceased your relationship with us.
We are not always required to provide access to personal information upon request.
Access may be refused in a number of circumstances such as:
- where the information may relate to existing or anticipated legal proceedings;
- where required or authorised by law;
- where the request is regarded as frivolous or vexatious.
If access is denied, we will explain why.
If you are not satisfied with the result of your complaint to We, you can refer your complaint to the Federal Privacy Commissioner, who can be contacted:
By telephone: 1300 363 992
By writing to: Privacy Commissioner
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 1042
- Transfer of business
Mail: Suites 3 – 4, Level 2
40 Rocklands Road
WOLLSTONECRAFT NSW 2065
Last revised: January, 2020